Billing Terms and Conditions

This Billing Policy explains how payments are handled for all purchases made through Andy & Lucia.

We offer secure and convenient payment options, including:

All transactions are processed in U.S. dollars (USD).

Full Payment Requirement:
Payment must be completed in full at the time of checkout.
Order Confirmation:
Orders are confirmed only after payment has been successfully authorized and received.
Declined Payments:
If a transaction is declined or fails, the order will not be processed and will be automatically canceled.

Currency:
All prices listed on our website are in USD.
Price Updates:
We reserve the right to adjust prices at any time without prior notice.
Final Charges:
The amount displayed at checkout is the final amount charged once your order is completed.

Secure Transactions:
We use SSL encryption and trusted payment gateways to safeguard your information.
Card Information:
Straatje does not store full credit card details on our systems.

Refunds:
All refunds are handled according to our Refund & Return Policy.
Disputes:
If you experience a billing issue, please contact us at support@straatje.com before filing a chargeback.
We reserve the right to challenge chargebacks that we determine to be invalid or fraudulent.

To protect both our customers and our business:

Orders may be reviewed for suspicious or unusual activity
We may cancel orders that appear fraudulent
Additional verification may be required for high-value transactions before processing

If you have any questions regarding billing or payments, please contact us:

Andy & Lucia

Address: 1715 N Leg Ct, Augusta, GA 30909, USA

Email: support@andyandlucia.com

Phone: +17065509856

Customer Support Hours:

Monday – Friday, 9:00 AM – 5:00 PM (U.S. business hours)

We aim to respond within 24 hours on business days.